Frequently Asked Questions

Hi there! We’ve put together some of the questions we get most often, from how we source our products to where we ship from.
At Baby’s Land, we believe in being open and honest, just like chatting with a friend. If you don’t find what you’re looking for here, feel free to reach out. We’re always happy to help.

💛 About Baby’s Land

Who are you behind Baby’s Land?

We’re Azra and Emma, two mums living in the Netherlands. We started Baby’s Land after struggling to find baby products that were safe, beautiful, and fairly priced. Now we curate our favorite finds from trusted brands and share them with families across Europe.

What exactly do you do then?

We do the sourcing, testing, and curation. When we find a great product, we reach out to the brand or factory directly.

Azra focuses on design—choosing the most beautiful colorways and practical details.

Emma ensures every product meets EU safety regulations and holds valid CE certification.

Where are you based?

We’re based in the Netherlands and have our own warehouse here. Every order ships from the Netherlands, so our Dutch customers enjoy fast delivery and free shipping.

🧸 Product & Quality

Are your products CE-certified?

Yes, absolutely. Every item in our store is CE-certified and fully compliant with EU safety standards. We only work with suppliers who can provide proper documentation and testing reports.

How do you choose what to sell?

We test everything ourselves, literally with our own babies! If it’s something we wouldn’t use at home, it doesn’t go into our shop. It has to be safe, well-made, and something both we and our little ones truly love.

Where are your products made?

We source from trusted global partners, mainly in Asia and Europe. What matters to us is not where it’s made, but how it’s made—safely, responsibly, and beautifully.

Why are your prices not the cheapest?

Because quality and safety always come first. We only work with verified manufacturers and brands, and we check every shipment ourselves before sending it to customers. With that premise, we try to offer the fairest price possible by buying directly from the source.

📦 Orders & Shipping

Where do you ship from?

All orders are shipped directly from our warehouse in the Netherlands.

Do you ship outside the Netherlands?

Yes! We ship across Europe. Orders are sent from our warehouse in the Netherlands.

We also deliver to:

  • Austria
  • Belgium
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Spain

For customers outside the Netherlands, we do our best to cover part of the shipping cost to keep delivery as affordable as possible.

How long will delivery take?

Orders within the Benelux region usually arrive within 1–3 working days. Delivery to other EU countries may take a little longer depending on your location.

What if my package is damaged during shipping?

We carefully double-check every product and use protective packaging. But if something arrives damaged, please contact us right away with photos. We’ll sort it out together and handle the claim with the courier.

🔁 Returns & Exchanges

Can I return a product?

Yes, you can return your order within 30 days, as long as it’s unused and in its original packaging. Please check our Return Policy page for the full details.

Can I exchange for a different color or model?

Sure, as long as the item is still unused and in stock. You’ll just need to cover the return shipping.

❤️ Community & Contact

Do you really use the products you sell?

Yes—every single one! We test everything with our own babies before recommending it. That’s how we make sure it’s not only parent-approved, but baby-approved too.

Do you plan to expand to more countries?

Yes! As we grow, we plan to set up more warehouses across Europe, for example, in Germany, France, and Poland, so we can ship faster and with lower costs for our customers.

How can I contact you?

You can reach us anytime at babysland.eu@gmail.com or via our contact form. We’re a small team, but we always reply personally.

Do you offer discounts or bundles?

Sometimes! We announce them through our newsletter and social media, so make sure to follow us for updates.